Shipping & return

Shipping

Shipping Costs

Norway:

  • 58 NOK – Without tracking

  • 73 NOK – With tracking

Europe (selected countries – see list below):

  • 130 NOK / 12 EUR – With tracking

We try to dispatch your order as quickly as possible. Please allow 1-2 working days for your orders to be dispatched. Delivery times are estimates.

Import taxes and duties may apply, and is not included in our price. Please note, that if you refuse to pay the import fee on your order and the package is returned to us, the shipping cost will be deducted from the final refund.

Welhavens is not responsible for delays caused by customs clearance processes

Welhavens are not responsible for lost or stolen packages.

Norway:

Your order will be shipped within 5 days (often 1-2 days). Please also allow approx. 2-4 working days for shipping carried out by Bring. The fee will be 58/73 NOK and the last price is trackable.

We also offer “click and collect” from our studio in Welhavensgate, Bergen. Please contact us by mail or DM on instagram to make the arrangements.

International:

If you don’t see your country in the meny, please contact us, and we will be happy to find a solution for shipping to you. Import taxes and duties may apply.

Europe:

Your order will be shipped within 5 days (often 1-2 days). Please also allow approx. 2-7 working days for shipping .

The fee will be:

130 NOK / 12* EUR – With tracking

(*depending on the exchange rate).

Tracked shipping is available to the following European countries:

If your country is not listed, please contact us.

  • Belgium

  • Denmark

  • Estonia

  • Finland

  • France

  • Greece

  • Ireland

  • Iceland

  • Italy

  • Croatia

  • Latvia

  • Lithuania

  • Luxembourg

  • Netherlands

  • Poland

  • Portugal

  • Czech Republic

  • Slovakia

  • Slovenia

  • Spain

  • United Kingdom

  • Switzerland

  • Sweden

  • Germany

  • Hungary

  • Austria

Return

We hope you are happy with your order. If you wish to return all or part of your purchase, you are entitled to do so within 14 days of receiving the item, in accordance with the Norwegian Right of Withdrawal Act.

Before sending anything back, please email us at info@welhavens.com within 14 days of delivery. Include your order number and tell us which item(s) you wish to return. We’ll guide you from there.

Important return conditions:

  • The product must be unopened, meaning the black silk tissue paper and seal label must be intact.

  • The garment must be unused, untried on, scent-free, and with all tags attached.

  • Trying on the item is considered breaking the hygiene seal and makes the product ineligible for return.

Hygiene-sensitive products

Our garments are considered hygiene-sensitive items.
In accordance with the Right of Withdrawal Act § 22 (e), the right to withdraw does not apply to products that are not suitable for return due to hygiene reasons once the seal has been broken.

At Welhavens, this seal refers to the black silk tissue and seal label. If this has been opened, the product is considered used and cannot be returned.

Additional information

  • Return shipping costs are covered by the customer.

  • Original shipping costs are non-refundable.

  • Any additional fees — including import duties, customs clearance charges, or VAT related to returned goods — will be deducted from your refund.

  • Returns that do not meet the conditions above will not be accepted or refunded.

If you’re unsure about sizing or fit, or if you're returning from outside Norway, please contact us before placing or returning your order — we’re happy to assist.